Whether you have a VISA debit card or a simple gift card, these safety tips can help you!
Report a lost or stolen card immediately
During normal business hours contact any CNB branch to report your card lost or stolen. You should also contact the local police department to report your lost/stolen items. If you need to report your card lost or stolen after hours, please call: (800) 554-8969.
Register your card with Verified By Visa
It will make shopping online safer for you and more difficult for a criminal if they happen to get your card information.
Keep your PIN (Personal Identification Number) a secret
Your PIN should only be known by you, the cardholder. Memorize your PIN. Do not write your PIN on your card or store it in your wallet. Never share your PIN with anyone. If you would like to change your PIN, please call: (800) 567-3451.
What is Skimming?
Skimming involves the use of a portable device that is temporarily attached to the original card scanner on any ATM or gas pump. As your card passes through the scanner, the information contained on the magnetic strip is captured by the skimming device. Later, when the criminal retrieves the device, they have captured all the information needed to fraudulently steal money from your account. They may even use secondary devices like cameras that record your keypad entries, or even high-tech overlays placed on the keypad to record your PIN number.
Do not disclose your information
Do not give out your card or account information to any unsolicited emails, phone calls, or requests. If in doubt, don't respond to the email and tell the caller you will call them back. You can then find a telephone number from one of your bills or statements where the requestor says they are from. Do not call them back at the number they provide. If it is a criminal, they will give you a false number. Community National Bank will NEVER ask for sensitive information, such as account numbers, card numbers, PIN numbers, Access IDs or passwords via e-mail.
Review your transactions
Check your account statements thoroughly. Contact CNB if you find any discrepancies. You can also review your transaction more often using Online Banking.