Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud.
To protect your account, we monitor your VISA check card transactions for potentially fraudulent activity which may include a sudden change in locale (such as your card being used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. Please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.
We're serious about doing all we can to protect you from check card fraud. That's why we're asking you to call us when you plan to travel outside the United States. We'll make sure you're able to continue to use your card without any problems.
We may be calling you...
If we suspect fraudulent ATM or debit card use, we'll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
- Our automated call will ask you to verify recent transaction activity on your card
- You'll be able to respond via your touchtone keypad
- You'll also be provided a toll-free number to call should you have additional questions.
The phone numbers that you will be asked to call back are: (866) 750-9107, (877) 372-3495 or (800) 262-2024.
To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone numbers (home, work, and cell) and address at all times. It is also very important to notify us if your check card and cell phone has been lost or stolen.